Handling Customer Complaints

Handling Customer Complaints

    After being unsatisfied and complaining, many customers would still conduct business with you. The service recovery paradox states that a complaint is actually an opportunity that can lead to the client having a more favorable opinion of your company...
Robinsons Bank and BPI Merger

Robinsons Bank and BPI Merger

Banking is a “scale game,” according to JG Summit President and CEO Lance Gokongwei, and combining it with Ayala’s BPI can help Robinsons Bank succeed. Although the planned merger of Robinsons Bank Corporation (RBC) with Bank of the Philippine...
Top Countries for Cryptocurrency Adoption

Top Countries for Cryptocurrency Adoption

An extract from our upcoming 2022 Geography of Cryptocurrency Report can be found in this article. Vietnamese consumers are acknowledged as the greatest cryptocurrency users for the second year in a row, registering the highest consumption of crypto-related tools,...