Memorable Customer Experience

Memorable Customer Experience

  Even if your product is excellent if your customer service is poor—unhelpful, unreliable, or simply difficult to reach—people will find out about it, and you’ll lose business as a result. That is a significant factor in why putting money into customer...
Handling Customer Complaints

Handling Customer Complaints

    After being unsatisfied and complaining, many customers would still conduct business with you. The service recovery paradox states that a complaint is actually an opportunity that can lead to the client having a more favorable opinion of your company...
Robinsons Bank and BPI Merger

Robinsons Bank and BPI Merger

Banking is a “scale game,” according to JG Summit President and CEO Lance Gokongwei, and combining it with Ayala’s BPI can help Robinsons Bank succeed. Although the planned merger of Robinsons Bank Corporation (RBC) with Bank of the Philippine...